This is kind of a follow-up to the post about the tendency of the Swiss to estabilish personal, real-human to real-human relationships when interacting with institutions and companies.

Sometimes this translates in people being very trusting of your word (another thing we Italians tend to notice as odd), sometimes… Sometimes you get an email from your ISP, and instead of the usual super fake stock photo of some random young and good looking guy (more often, girl) depicting your “generic customer services rep”, you get this:

I mean, I can’t tell for sure, it might still be a stock photo, but I wouldn’t be surprised at all to discover this lady actually is one of the people that will answer your calls.
It’s a small thing, but… they didn’t choose the run-of-the-mill young-and-pretty (and fake) image: this is an older lady, and certainly not a model. A nice change of pace.